close
close
close

FAQs

General Questions

Which products are eligible for rebates?

All of the smart thermostats, advanced power strips and select LEDs (see product pages for details) listed in the Ameren Illinois Energy Efficiency Business Online Store are eligible for rebates. The rebates are applied instantly for eligible customers and no paperwork is required. Some non-rebated products are available for purchase which support the functionality of the rebated products.


Is there an application process for the rebates?

No, there is no application process needed for the Ameren Illinois Energy Efficiency Business Online Store instant rebates. The rebates are instantly applied at the point of sale.


Why do you need to verify my account?

Account verification is necessary to ensure that the rebates are available to customers with an eligible business account with Ameren Illinois.


How do I submit my tax-exempt form?

Your tax-exempt status must be set-up prior to placing your marketplace order.  To begin this process, please submit a copy of your tax-exempt form by emailing it as an attachment to: customercare@amerenillinoiseebusinessstore.com. Please use either a PDF or JPEG file format. Our team will verify your form and then apply it to your marketplace account. After it is applied to your account, you will receive an email outlining how to proceed with your tax-free order.

At checkout you should not see any charges for sales tax. If you suspect that there is an issue with your account please reach out to our customer service team before placing your order by calling: 855-749-2525 or emailing: customercare@amerenillinoiseebusinessstore.com


Why is there an additional sales tax line during checkout?

The lower prices for products purchased through the online marketplace can be the result of a combination of instant rebates, sale prices and coupons. According to tax regulations, we must charge sales tax on the full value of the item, including the value of all rebates, discounts or coupons funded by the Ameren Illinois Energy Efficiency Business Online Store. While not all discounts are funded by the Program (e.g. some manufacturer discounts), you may see an additional item at checkout called "Sales Tax Adjustment." This includes the additional tax amount we are required to collect.

For more information, please contact our customer support.


Is there a minimum and maximum amount I can buy?

Yes, the instantly-rebated products have limits on the amount you can purchase per account. They are as follows:

Smart Thermostat:
Purchase Limit: 2 smart thermostats per customer, per the lifetime of the account

By purchasing these products, you are is committing to install thermostats to control at least 2 tons mechanical air conditioning per thermostat
 
LED Lighting:
Purchase Limit: 100 LED lighting products per customer, per year
Only customers with an eligible Ameren Illinois electric account are eligible to purchase LED lighting products.
 
Advanced Power Strips:
Purchase Limit: 20 advanced power strips per customer, per year
Only customers with an eligible Ameren Illinois electric account are eligible to purchase Advanced Power Strips.
 
Occupancy Sensors:
Purchase Limit: 20 occupancy sensors per customer, per year
Only customers with an eligible Ameren Illinois electric account are eligible to purchase Occupancy Sensors.
 
Smart Sockets:
Purchase Limit: 20 smart sockets per customer, per year
Only customers with an eligible Ameren Illinois electric account are eligible to purchase Smart Sockets.
 

When a customer makes a purchase, who does the charge come from?

The charge on your credit card will come from AM Conservation Group, the Ameren Illinois Energy Efficiency Business Online Store product vendor.


How do I know if my order was received?

After your order is placed, you will receive an order confirmation email to the email you used while registering for your account. Once your order has shipped, you will receive another email with your tracking number.


What are the shipping and handling rates?

The Ameren Illinois Energy Efficiency Business Online Store has free shipping and handling on orders over $35 and flat-rate shipping of $10 per order if the total is less than $35.


Can my purchases be shipped to another address other than my Ameren Illinois service address?

Your order can be shipped within the Ameren Illinois service territory. All products purchased on the Ameren Illinois Energy Efficiency Business Online Store must be installed at the service address of the validated account. We do not ship to addresses outside of the Ameren Illinois service territory.


How long will it take for my order to arrive?

Due to the extended and highly variable shipping times we’re currently seeing, orders may take 2-4 weeks to be delivered. You will receive a shipping confirmation once the order ships which will include a tracking number. If you do not receive a shipment confirmation within 2 weeks or your package within 4 weeks, feel free to contact customer support.

Products may ship separately.


General Item Returns

Eligible Time Period: 30 days from delivery date

Non-Eligible Items: opened or installed thermostats and items that are not in original condition

We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. See Returns Process below.


Incorrectly Shipped Orders

Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will either send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.


Damaged Item Returns

Eligible Time Period: Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within 2 business days of delivery date. AMCG will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AMCG prior to a replacement being sent. AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.


Defective Item Returns (Smart Thermostats)

If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See below.


Defective Google Nest:

Chat

Call: 1.855.469.6378

 

Defective Ecobee:

Call:1.877.932.6233

Email:support@ecobee.com

 

Defective Emerson:

Support:https://sensi.emerson.com/en-us/support

Call:1.888.605.7131

 

Defective Honeywell:

Chat

Call:1.800.633.3991


Returns Process

You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). 

  1. Items must be returned within 45 days of invoice to be eligible for credit. 

  1. Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund. 

  1. AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMCG. 

  1. Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label. 

 

If you need to return an item, please  Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the Ameren Illinois Energy Efficiency Business Online Store you can also submit a return request but visiting your My Account page. 

 

 
Shipping 

We only can ship with the Ameren Illinois service territory.  

A confirmation email will be sent with the tracking code after your order has shipped. 

For any questions regarding returns or shipping please call 855-749-2525.